Return Policy
We try our best to only sell great products and to educate our customers
before they make a purchase.
Our goal is to make sure that our customers are happy with their purchase
and become a long term customer. However, since there are a few people
who take advantage of good customer service, we have adopted the following
return policy to protect ourselves against the few.
You may choose to cancel an order within 12 hours after order has been
placed with the exception of rushed orders (i.e. next day air, etc.).
Shipping is non-refundable. All items to be returned or that are damaged
MUST be reported within 10 days of receiving shipment. No returns will
be accepted after 30 days.
If a product is ordered incorrectly or you decide that you do not want
merchandise, the UNUSED (meaning unopened, never installed and in fully
"re-saleable as new" packaging) item can be returned for a
25% restocking fee. All special order merchandise is non refundable.
In the event that we fulfill your order incorrectly, we will gladly
accept the merchandise without any restocking fee.
Under special circumstances, we will do our best to work with you in
the best interest of both our company and our customers.
To return merchandise, please do the following:
- Call 801-413-0300 to be issued a Return Merchandise Authorization
Number (RMA #)
- Re-package the merchandise in original packaging (please put retail
box inside another box so the item packaging remains "new")
and include RMA on package.
- Include a copy of your receipt.
- Write a brief description of why product is being returned.
- Ship and insure merchandise prepaid - We DO NOT accept freight collect.
ScoobyTuner.com - Returns
2839 South 1030 West
Salt Lake City, UT, 84119
Credits will be issued to the same credit card and may take up to 30
days to process (though typically it takes only a few days after receiving
the return).
